Refund policy

We have a 5-day return policy, which means you have 5 days after receiving your item to request a return. 

✅ Refunds & Replacements

Because each item is made to order, we do not offer general returns or exchanges. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. However, we’ll gladly offer a replacement or refund if:

  • Your item arrives damaged or defective

  • You receive the wrong item, size, or color

  • There is a quality or printing issue

If that’s the case, email us at hello@hughandharley.com within 5 days of delivery, and include:

  • Your order number

  • A brief description of the issue

  • 3 clear photos of the item

We’ll take care of the rest.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@hughandharley.com.

🚫 Not Eligible for Return

We do not accept returns for:

  • Sizing issues (please check our size guide before ordering)

  • Buyer’s remorse or “change of mind”

  • Normal wear and tear

🤝 Our Promise

We’re a small, family-run brand and we care about every shirt we send out. If something’s not right, just let us know — we’ll always do our best to make it right.